Naturally Sourced, Naturally Loved
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dreamcoast uk
SHIPPING POLICY
Thank you for shopping with us!
We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully to understand our shipping practices and your responsibilities.
1. Global Shipping
We offer worldwide shipping to bring our products to customers across the globe. Shipping costs and delivery times vary based on your location, the shipping method selected, and the carrier's terms. Once your order is shipped, you will receive a confirmation email with a tracking number and details to help you monitor the status of your delivery.
2. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
3. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout and depend on the shipping destination and chosen shipping method.
Estimated delivery times vary by region and shipping carrier. Please refer to the estimated delivery times provided during checkout.
4. Customs, Duties, and Taxes
All international orders may be subject to customs fees, import duties, taxes, and other charges, which are not included in the product price or shipping cost. These charges are the customer’s responsibility. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
5. Damaged or Lost Goods
We take great care in packaging and shipping your orders. However, we are not responsible for any damages or losses that occur during transit. In the event of receiving a damaged item, it is the customer’s responsibility to contact the shipping carrier directly to file a claim. Please retain all packaging materials and the damaged item when filing a claim.
6. Tracking Your Order
A tracking number will be provided via email once your order has shipped. You can use this number to track your order's status with the shipping carrier.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to claim the package from customs, the customer will be responsible for any reshipping costs.
8. Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact our customer support team at info@thestressrelease.co.uk